FAQ
Answers before you stitch
Everything you need to know about ordering, shipping, and what’s waiting inside your kit.
01How does the order process work?
Fill in the order form on the website. You’ll receive an invoice by email. Once the payment is received, we’ll prepare and ship your kit. Currently, payment is accepted by bank transfer only. When your parcel is on its way, you’ll get a shipping confirmation with tracking details by email. If you don’t see our emails, please check your spam folder or contact us directly.
02How do you ship and how long does it take?
Orders are sent via Omniva parcel machines. Delivery usually takes 2–4 business days in Estonia and 5–10 days within the EU, depending on the destination. At the moment, we ship within the European Union only.
03Can I change the design or colors?
Each kit comes with a fixed color palette, but feel free to customize it to make it your own. There are no rules here, just joy over perfection.
04I’m new to punch needle. Is this kit suitable for beginners?
Absolutely! The kits are designed for all skill levels. Each kit includes a step-by-step mini guide, and you can follow video tutorials on Instagram @azanorastudio.
05How can I contact you?
Email us at info@azanorastudio.com or message us on Instagram @azanorastudio.